At Zain Amsterdam, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, contact us at info@zain.amsterdam. Please note that returns must be sent to the following address:

Zain Amsterdam
Joan Melchior Kemperstraat 91,
1051 TL Amsterdam,
Netherlands

If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions or concerns about returns, you can always reach us at info@zain.amsterdam.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue promptly and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@zain.amsterdam.